Terms of service

Terms of Service

OVERVIEW

Welcome to Aurora e-Sports e.V.! The terms “we”, “us” and “our” refer to Aurora e-Sports e.V. Aurora e-Sports e.V. operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aurora e-Sports e.V. is powered by Shopify, which enables us to provide these Services to you.

The following Terms of Service and any policies referenced herein (these “Terms” or “Terms of Service”) describe your rights and obligations when using our Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, accessing, or using our Services, or by interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state, province, or country of residence and that you have given us permission for any minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products and services offered by us, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping information.

You represent that all information you provide to us is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online store. However, please note that colors and the appearance of products may vary depending on the type of device you use to access our store and your device settings and configuration.

We do not guarantee that the appearance, quality, or other characteristics of products or services purchased by you will meet your expectations or exactly match the images and descriptions displayed in our online store.

All product descriptions may be changed at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products. Aurora e-Sports e.V. reserves the right to accept or reject your order at our sole discretion for any reason.

Your order is only accepted once Aurora e-Sports e.V. confirms acceptance. Payment must be received and processed before your order is accepted.

Please carefully review your order before submitting it, as Aurora e-Sports e.V. may not be able to accommodate cancellation requests after an order has been accepted.

If we cannot accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided during the order process.

Returns and exchanges of purchases are subject exclusively to our Return Policy [LINK].

You represent and warrant that your purchases are intended for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be listed in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.

Prices displayed in our online store may differ from prices available in physical stores or other online stores operated by third parties.

From time to time, we may offer promotions related to our Services that may affect pricing and may be subject to additional terms and conditions. In the event of a conflict between the terms of a promotion and these Terms of Service, the promotion terms will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

(i) the payment information you provide is true, accurate, and complete;
(ii) you are authorized to use the payment method provided;
(iii) all charges made by you will be accepted by your payment provider; and
(iv) you will pay all charges incurred at the stated prices, including shipping fees, handling fees, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping and delivery delays.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.

Once the goods have been handed over to the shipping provider, responsibility for loss or damage transfers according to applicable legal regulations.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, texts, advertisements, images, graphics, product reviews, videos, audio files, and their design, selection, and arrangement, are owned by Aurora e-Sports e.V., its affiliates, or licensors and are protected by copyright, trademark, and other intellectual property laws.

These Terms allow you to use the Services solely for your personal, non-commercial use.

Without our prior written permission, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any material available through the Services.

Nothing in these Terms grants you any license or right to use any patent, trademark, copyright, or other intellectual property belonging to Aurora e-Sports e.V., Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws.

The names, logos, product names, service names, designs, and slogans of Aurora e-Sports e.V. are trademarks of Aurora e-Sports e.V. or its affiliates and licensors.

You may not use these trademarks without prior written permission from Aurora e-Sports e.V.

The names, logos, product names, service names, designs, and slogans of Shopify are trademarks of Shopify.

All other names, logos, product names, service names, designs, and slogans displayed through the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools through our Services.

We do not monitor or control these third-party tools and have no influence over their availability or functionality.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

We shall not be liable for any damages arising from or related to your use of optional third-party tools.

Any use of optional tools provided through our website is entirely at your own risk and discretion.

You should review and accept the terms and conditions of the relevant third-party providers before using such tools.

We may introduce new features, services, or tools in the future. Such additions will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and links to third-party websites or services.

We are not responsible for examining or evaluating the content, accuracy, or reliability of third-party websites or materials.

If you leave our Services to access third-party websites, you do so at your own risk.

We are not liable for any damages related to your access to third-party websites or your purchase or use of products, services, resources, or content from third parties.

Please carefully review the policies and procedures of third parties before completing any transactions.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Aurora e-Sports e.V. is operated using Shopify, which enables us to provide the Services to you.

However, all sales and purchases made through our store are directly between you and Aurora e-Sports e.V.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Aurora e-Sports e.V., including any injuries, damages, losses, or disputes arising from the purchase of products or services.

You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchases and transactions with Aurora e-Sports e.V.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is handled according to our Privacy Policy, which can be viewed here: [LINK].

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using our Services, you acknowledge that you have read and understood these privacy policies.

Because our Services are hosted by Shopify, Shopify collects and processes personal information related to your access and use of the Services in order to provide and improve its services.

Information submitted through our Services may be transferred to Shopify and third-party providers located in countries other than your country of residence in order to provide services to you.

For more information about how Aurora e-Sports e.V., Shopify, and our partners use personal information, please review our Privacy Policy.


SECTION 11 – FEEDBACK

If you send, upload, submit, publish, email, or otherwise provide us with any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant Aurora e-Sports e.V. a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any media and for any purpose, including commercial purposes.

For example, we may use our rights under this license to operate, provide, evaluate, improve, develop, and promote our Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You represent and warrant that:

(i) you own or otherwise have all necessary rights to the Feedback you provide;
(ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and
(iii) your Feedback complies with these Terms of Service.

We are not obligated to:

(1) keep your Feedback confidential;
(2) pay compensation for your Feedback; or
(3) respond to your Feedback.

We may monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, inappropriate, or otherwise in violation of any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or contain viruses or other malware that could affect the operation of the Services or related websites.

You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of Feedback.

You are solely responsible for any Feedback you submit and its accuracy. Aurora e-Sports e.V. assumes no responsibility or liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping costs, delivery times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information or cancel orders at any time without prior notice if any information is inaccurate, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes.

You may not access or use the Services directly or indirectly:

(a) for unlawful or malicious purposes;
(b) to violate any international, federal, state, provincial, or local laws, regulations, or rules;
(c) to infringe upon our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against our employees or other individuals;
(e) to submit false or misleading information;
(f) to upload, transmit, or distribute content that violates these Terms;
(g) to send spam, unsolicited messages, chain letters, or similar communications;
(h) to impersonate another person or organization; or
(i) to engage in any activity that restricts or interferes with the use of the Services by others or that may harm Aurora e-Sports e.V., Shopify, or users of the Services.

You also agree not to:

(a) upload or transmit viruses or harmful code;
(b) reproduce, copy, sell, resell, or exploit any part of the Services;
(c) collect or track personal information of others;
(d) misuse the Services through spam, phishing, pharming, or similar methods;
(e) use robots, spiders, scraping tools, automated systems, AI tools, or other methods to access or extract data from the Services; or
(f) interfere with security features or access restrictions of the Services.

We reserve the right to suspend, deactivate, or terminate your account at any time if we determine that you have violated these Terms of Service.

SECTION 14 – AGENTS

14.1 Agent Terms

This section applies if you use, enable, authorize, or cause an agent to access, use, or interact with the Services.

An “Agent” means any software, service, or system that acts autonomously or semi-autonomously on behalf of a person or organization and may operate without direct human supervision.

14.2 Agent Requirements

No Agent may access, use, or interact with the Services unless it identifies itself at all times and complies with these requirements.

Agents may not access or interact with the Services if we have requested that they stop doing so.

14.3 Restrictions

We may restrict, including through technical measures, how and whether Agents access, use, or interact with the Services.

14.4 Agent Identification

Agents must:

(i) identify themselves in all HTTP/HTTPS requests by including the name of the Agent in the User-Agent string in the format:

“Agent/[Agent Name]”

(ii) not hide or disguise automated access as human behavior;

(iii) truthfully respond to requests designed to determine whether interactions are performed by a human or computer; and

(iv) not bypass restrictions designed to control access to Shopify services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice.

You remain responsible for all amounts owed up to and including the termination date.

The following sections will survive termination:

  • Intellectual Property

  • Feedback

  • Termination

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Severability

  • Waiver

  • Entire Agreement

  • Assignment

  • Governing Law

  • Privacy Policy

  • Any other provisions that by their nature should survive termination

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided through the Services is for general informational purposes only.

We do not guarantee that information provided through the Services is accurate, complete, or useful.

Your reliance on such information is solely at your own risk.

Unless expressly stated otherwise by Aurora e-Sports e.V., the Services and all products offered through the Services are provided “as is” and “as available”, without warranties or guarantees of any kind, whether express or implied.

This includes implied warranties of:

  • merchantability;

  • fitness for a particular purpose;

  • durability;

  • ownership; and

  • non-infringement.

We do not guarantee that the Services will be uninterrupted, secure, timely, or error-free.

Some jurisdictions may not allow limitations on implied warranties, so these exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Aurora e-Sports e.V., its partners, directors, officers, employees, affiliates, representatives, contractors, service providers, licensors, Shopify, and Shopify affiliates shall not be liable for any damages, losses, claims, or liabilities of any kind.

This includes direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to:

  • lost profits;

  • lost revenue;

  • lost savings;

  • data loss;

  • replacement costs;

  • or similar damages.

Such liability limitation applies regardless of whether claims arise from contract, negligence, strict liability, or any other legal theory.

This applies to any damages arising from your use of the Services, products purchased through the Services, or any content provided through the Services.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aurora e-Sports e.V., Shopify, and our affiliates, partners, officers, directors, employees, representatives, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable legal fees, arising from:

(1) your violation of these Terms of Service or referenced policies;
(2) your violation of applicable laws or third-party rights; or
(3) your access to or use of the Services.

We will notify you of any indemnifiable claim. Failure to provide immediate notice does not release you from your obligations unless you suffer significant disadvantage.

We may control the defense and settlement of any claim at your expense, including selecting legal representation.

You agree to cooperate in defending against any indemnification claims by providing relevant documents and information.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision shall still be enforced to the maximum extent permitted by applicable law.

The unenforceable portion shall be considered separated from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and Aurora e-Sports e.V. and govern your use of the Services.

These Terms replace any prior or contemporaneous agreements, communications, and proposals between you and us, whether oral or written, including previous versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be interpreted against the party responsible for drafting these Terms.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of this agreement or any rights or obligations under these Terms without our prior written consent.

Any attempted assignment or transfer without such consent shall be considered invalid.

Aurora e-Sports e.V. may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and interpreted according to the laws applicable at the registered office of Aurora e-Sports e.V.

You and Aurora e-Sports e.V. agree to submit to the jurisdiction of the competent courts located at the registered office of Aurora e-Sports e.V.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms of Service can always be reviewed on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes.

Where required by applicable law, we will notify you of significant changes to these Terms, and such changes will become effective on the date specified in the notice.

By continuing to access or use the Services after changes to these Terms have been posted, you agree to be bound by the updated Terms.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

Email:
office@aurora-esport.com

Our contact information:

Business Name:
Aurora e-Sports e.V. - Association for the Promotion of Digital Sports

Email:
office@aurora-esport.com

Address:
Zuckmayergasse 5/2/8
3151 St. Georgen am Steinfelde
Austria

Phone Number:
+43 660 8236901

ZVR Number:
1829877753