Refund policy
Return Policy
We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
To initiate a return, please contact us at:
Please note that returns must be sent to the following address:
Benjamin Helferstorfer
Zuckmayergasse 5/2/8
3151 St. Goergen
Austria
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at:
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom-made products (such as special orders or personalized items)
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Personal care products (such as beauty products)
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you received. Once your return has been accepted, you can purchase the new item separately.
European Union – 14-Day Right of Withdrawal
Regardless of the above, customers in the European Union have the right to cancel or return their order within 14 days without giving any reason, provided that the goods were shipped within the European Union.
As described above, the item must be in the same condition as received: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Extended Return Policy
We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as received: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
To initiate a return, please contact us at:
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior return authorization will not be accepted.
For any return-related questions, please contact us at: